The Trusted Medical Assistance for Global IPMI & Travel Insurers.
Medical advisory & assistance, complex medical & evacuation support, telehealth services & cost containment.
Regional operational expertise
Detailed operational knowledge of healthcare systems across Australia, New Zealand, Asia and the Pacific helps us understand not only where medical care is available, but whether it is appropriate for the patient’s clinical needs. Our international reach will be extended to Europe and other parts of the world in the near future.Physician-led clinical oversight
Our in-house medical team led by an Australia-based practicing specialist in critical care provides clinical review and guidance throughout complex cases. Physician oversight helps determine whether treatment is appropriate, whether escalation is required, and when transfer or evacuation should be considered.
Under the guidance of the medical director, experienced, multilingual assistance staff coordinate medical care, communication, transport and case management around the clock, including in locations where healthcare access can be fragmented or difficult to navigate.Complex case management
When cases become difficult — serious illness, trauma, prolonged hospitalisation, uncertain local capability or challenging evacuation logistics — Frontierer provides insurers with practical clinical and operational support to determine the most appropriate pathway forward.Local knowledge, appropriate care
Understanding local capability allows us to help direct patients towards an appropriate level of care and identify when local treatment has reached its limits.Cost-effective case management
Cost containment begins with appropriate clinical decision-making. We help insurers ensure that treatment is delivered in the right clinical setting, unnecessary escalation is avoided where possible, and medical expenditure remains proportionate to the care required.Regional provider relationships
Frontierer maintains an extensive network of medical providers, hospitals, air and ground transport services and other healthcare partners throughout the region, supported by direct operational experience in the countries in which we work.A partner for difficult locations
Our capability extends beyond major cities. We regularly help insurers manage cases where healthcare systems are unfamiliar, local capability is limited or patient movement requires careful coordination.
In a world where traveller expectations continue to rise, insurers go to great lengths to protect ill or injured travellers. With Frontierer’s medical expertise, healthcare system knowledge, and operational capabilities, it provides expert guidance and assistance to insurers, even in lesser-known or challenging locations.
Why insurers work with Frontierer
Based in Brisbane, Australia, Frontierer provides trusted medical assistance and regional support to global travel insurers, IPMI providers and assistance organisations.
We understand that managing medical cases across multiple countries is rarely straightforward. Healthcare systems, provider capability, access to appropriate treatment, medical costs, documentation and evacuation pathways can vary significantly from one location to another.
Our role is to help insurers navigate those differences and ensure their insured clients receive appropriate care when and where it is needed — 24 hours a day, every day.
Over the past 10 years, Frontierer has developed extensive medical assistance capability across Australia, New Zealand, Asia and the Pacific. Today, we support some of the world’s respected travel insurance and IPMI brands, providing assistance with routine cases through to complex medical emergencies, hospital admissions, critical illness and international evacuation.
Our reputation has been built through consistent service, sound clinical judgement and long-term relationships. Our core values and beliefs guide how we work with insurers, patients and medical providers.
