Trusted Medical Assistance with Operational Precision.

Setting a higher standard

Physician-Led Oversight & Clinical Governance
Our highly trained assistance coordinators are supported and overseen by our in-house medical team led by a specialist medical director — ensuring highest quality and standards, and therefore reducing risks and costs. Our medical team is available 24 hours a day, everyday.

We are the only independent medical assistance provider in Australia & New Zealand with a dedicated in-house medical team.

Highest Standards at the lowest cost point
We combine our medical knowledge, operational excellence with local billing expertise to achieve the right care at the right price while avoiding unnecessary costs — aligning with MBS and AMA fees in Australia, and our regional fee datasets.

Complex Medical and Evacuation Support
Complex cases require experienced clinical judgement and decisive coordination. We support insurers in managing complex medical cases across Asia and the Pacific. The direct clinical oversight is provided by our physicians in critical care. From urgent evacuations to in-country case management, our medical team evaluates risks, quality of care, and the cost—ensuring patients receive appropriate care in the right setting.

In collaboration with insurer’s medical or assistance team, we provide ongoing clinical review to ensure appropriate care pathways, reduce unnecessary length of stay, and maintain cost discipline without compromising patient outcomes.

Our regional capability is supported by access to experienced physicians in critical care, aeromedical and retrieval medicine across Australia, New Zealand and Asia. For medical evacuations from Asia and the Pacific, we coordinate access to long-range air ambulance aircraft and provide transparent, competitive quotations for insurer review.

Growing Trust
Increasingly trusted by leading global insurance brands for our capability, reliability, professionalism, and transparent partnership.

Our services

• ‍inpatient and outpatient cashless medical care

• complex medical and evacuation support

• ground ambulance transport

• air ambulance and commercial repatriation

• medical cost containment services

• telehealth services

• expatriate preventive healthcare

• specialist mental health support and counselling for expatriates & employees

• claims services

Our provider network

Our provider network is built on high quality of care, fair pricing and strong partnerships.

Guided by our core values, we never stand still - we refine our network relentlessly.

We constantly assess quality standards of our providers – including infrastructure and equipment availability, service availability, pricing and billing practices and above all their quality of patient care.

The outliers with less than expected quality and higher than fair pricing are eliminated from the network and new providers are evaluated and tested. We strive to deliver the best solutions for travel insurance and IPMI partners worldwide.

We support several thousand medical cases annually across Australia, New Zealand, Asia and the Pacific. Sustained growth over the past 10 years reflects our consistent delivery of reliable, high-quality, cost-effective medical assistance for our partners.