Trusted 24/7 Medical Assistance with Operational Precision.

With 24/7/365 case handling, Frontierer delivers the full spectrum of medical assistance services for IPMI and travel insurers. From our hub in Brisbane Australia, we support you to care for your insured clients across Australia, New Zealand, Asia and the Pacific.

What sets us apart

• Physician-Led Oversight & Clinical Governance
  Our highly trained assistance coordinators are supported and overseen by our in-house medical team including a specialist medical director — ensuring highest quality and standards, and therefore reducing risks and costs.
  We are the only independent medical assistance provider in Australia & NZ with an in-house medical team.

• Highest Standards at the lowest cost point
  We combine our medical knowledge, operational excellence with local billing expertise to achieve the right care at the right price — aligning with MBS, AMA, and regional fee datasets while avoiding unnecessary costs.

• Complex Medical Support
  Complex cases require experienced clinical judgement and decisive coordination. We support insurers in managing complex medical cases across Asia–Pacific with direct clinical oversight by our medical director & the team. From urgent evacuations to in-country case management, our medical team evaluates risk, quality of care, and cost—ensuring patients receive appropriate care in the right setting.
  When requested by the insurer’s medical or assistance team, we provide ongoing clinical review to ensure appropriate care pathways, reduce unnecessary length of stay, and maintain cost discipline without compromising patient outcomes.

• Growing Trust
  Increasingly chosen by renowned global insurance brands who value reliability, professionalism, and transparent partnership.

Our services to IPMI & travel insurers include:

• inpatient and outpatient cashless medical care

• ground ambulance transport

• air ambulance and commercial repatriation

• medical cost containment services

• telehealth services

• Direct bill payments to medical providers

• TPA and claims services

Our provider network

Our provider network is built on high quality of care, fair pricing and strong partnerships.

Guided by our core values, we never stand still - we refine our network relentlessly.
That’s why we constantly assess quality standards of our providers – including infrastructure and equipment availability, service availability, pricing and billing practices and above all their quality of patient care.

The outliers with less than expected quality and higher than fair pricing are eliminated from the network and new providers are evaluated and tested. We strive to deliver the best solutions for travel insurance and IPMI partners worldwide.